Refund policy

Cancellation, Refund & Return Policy
At Outlive, every order is prepared, packed, and shipped with care. Since our programs are food-based and time-sensitive, the following policy helps us maintain quality and fairness for all customers.

1. Prepaid Orders

   A. Cancellation Before Shipping
  • If your order has not yet been shipped from our facility, you may cancel it for a 100% refund.
  • Refunds will be processed to the original payment method within 5–7 business days.
   B. Cancellation After Shipping (Before Delivery)
  • If the order has left our facility but has not been delivered, we can attempt a recall.
  • In this case, a 30% deduction will apply to cover packaging, logistics, and reverse shipment costs.
  • The remaining amount will be refunded once the product is successfully returned to us.
   C. Return After Delivery (Unopened & Sealed)
  • If the order has been delivered and accepted, and a return is initiated without opening or tampering with the box, a return may be considered.
  • A 35% deduction will apply to cover forward and reverse logistics, handling, and quality checks.
  • The product must be unused, unopened, and in original packaging.
  • Refunds are processed only after the returned item passes inspection.
  • Opened or Used Products
  • Once the box is opened, used, or tampered with, we are unable to accept returns or issue refunds.
  • This is due to food safety, hygiene, and quality control standards.

2. Cash on Delivery (COD) / Postpaid Orders

   A. Advance Confirmation Amount
  • For COD orders, we may collect a confirmation amount upfront before dispatch.
  • This amount is non-refundable if:
  • The order is refused at delivery
  • The order is undeliverable due to incorrect details or unavailability
  • This helps cover packaging and shipping costs already incurred.
   B. Refusal at Delivery
  • Orders refused at delivery after dispatch are not eligible for refunds of the confirmation amount.
  • Repeated COD refusals may result in restricted access to COD for future orders.

3. Replacements

  • If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos.
  • Our team will assess and offer a replacement or resolution on a case-by-case basis.

4. How to Reach Us

For cancellations, refunds, or support:

Our Commitment
We understand unforeseen circumstances can arise. While our policies are designed to be fair and transparent, our support team is always happy to help explore the best possible resolution.